1、Cancellation
You may cancel your order before the order‘s shipment. Please allow 3-5 business days for the refund to post to your original form of payment.
Once in the production process, customized and personalized items cannot be cancelled.
2、Returns
Our artisans put their hearts into the production of our press-on nails, but human are not perfect. We’re sorry if they don’t meet your expectation. You may contact our service team to return the defective goods for store credit. Items returned that have been used will not be returned or credited. To set up your return please email customer@cocolilinewyork.com with your order number, reason for return, and the items you wish to return. Once your order arrives back to our warehouse it will be processed within seven business days and store credit will be issued.
Shipping costs are non-refundable and cannot be credited.